Refund policy

Last updated 30 July 2026

Cancelling

Email kevin@fullsenddiesel.com and say you want to cancel. That is the whole process. There is no retention queue and nobody will make you sit through a call.

Cancellation takes effect at the end of the billing month you are in. You keep access until then.

Refunds on subscription months

Subscription months already started are not refunded, because the service was available to you for that period. If something on our side stopped you using the product for a meaningful stretch of a month, tell us and we will credit it. We would rather fix it than argue about it.

Onboarding

Onboarding and data migration are free, so there is nothing to refund on them. There is no setup fee, no minimum term and no early-termination charge.

Your data on the way out

You can export everything before your access ends, at no cost, whatever the reason you are leaving. Ask and we will help you get it out in a format you can use.

Disputes

If you think a charge is wrong, email us before contacting your bank. We answer quickly and we would rather sort it out directly than through a card dispute.