Every screen, and the money it protects

Long jobs, several concerns per truck, cores that owe you money, and technicians whose numbers you need to be able to prove. Click any screenshot to see it full size.

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A tech clocks on, and hits Problem when the job goes sideways

The sequence, screen by screen, from the bay to the writer’s desk.

Technician portal, on the clock
Technician portal showing a tech clocked onto a repair order with a running timer and booked against actual hours

He clocks onto the job, not just onto the day

One tap on a tablet in the bay or on his own phone. The timer is running against that repair order, and he can see what the job was booked at against what he has actually burned while he works.

What's the problem?
Problem dialog asking what is going on, with options for more time, wrong parts, parts missing and a broken part

The truck fights him, so he hits one button

No walk to the office and no waiting until the end of the day. Five plain answers: the job is bigger than it was sold at, wrong parts, parts missing, a part broke, or something else.

How much more time
Time request showing the selected reason and buttons for half an hour up to eight additional hours

He says how much more it needs

Half an hour up to eight, in taps. The office gets a number it can put in front of a customer, not “it is taking longer than I thought.”

Why, parts and photos
Lower half of the time request showing the reason, parts this now needs, photo attachment and the request button

With the reason, the parts and the photos attached

Seized hardware, rework, helping another tech. Anything he broke getting the old part out goes straight onto the repair order to be ordered, and the photos come off the same phone. Then he carries on working.

Alerts: a tech is waiting on you
Alerts board showing a technician time request with photos, sold against burned hours, and grant or decline

It lands on the writer's desk before the hour is gone

The office sees the job, what it was sold at against what it has burned, his reason, his photos and the customer's number. They call, grant the hours, and the bill matches the work. His efficiency stops taking the hit for a truck nobody could have quoted.

1

Technician efficiency

What the crew built against its capacity, for the shop and every tech. Pick the window: this week, last week, this month, or the last 30 days.

  • Capacity, clocked and built hours per tech
  • Built per hour clocked, which is what a flat-rate bonus pays on
  • Hours you cannot bill, split from the hours you can
  • Tap any technician for every truck he touched in that window
Shop efficiency
Workflow board efficiency panel: shop efficiency for the week, each technician's hours built against capacity, and a by-technician table of capacity, clocked, built, hours that cannot be billed and hours built per hour clocked

Sample shop data.

2

The board

Columns you name yourself. Drag a job across and the counter sees it right away.

  • Your own stages, dragged into your own order
  • Who is clocked into which job
  • Dollar and hour totals per column
  • Core flags and parts holds on the card
Workflow board
Workflow board with columns for new requests, needs estimate, follow up, awaiting dropoff and order parts

Sample shop data.

3

Work orders that hold a whole build

Each concern is its own service, and every service carries its own lines: labor, parts, fluids, powder coat and fees, each priced on the line where the work actually happened. That is how a $20k build stays readable. The customer sees what each piece costs, approves one service and declines another, and the money follows the decision.

  • Several concerns per order, approved separately
  • Labor rate and technician per line
  • Fees calculated as percentages
  • AI write-up, part numbers and labor lines from a tech's shorthand (Large-Scale Shop)
A large multi-service work order open in SendWrench on a laptop at the shop counter, truck on a lift in the background

Sample shop data.

4

Cores

Every core that comes off a truck stays on a list until someone marks it sent back.

  • Flagged when the part goes on the order
  • Vendor, return date and RMA notes
  • What is on your shelf and what is late
Cores
Cores tab showing cores due back with vendor, due date and notes

Sample shop data.

5

Reports you can pay people from

Hours and labor billed per tech for any date range, plus bonus and commission views. The sales journal exports for QuickBooks Online or Desktop whenever your accountant asks.

  • Any date range, run on demand
  • Bonus and performance pay
  • Service profitability and parts margin
  • Declined work and what it is worth
Summary by technician
Summary-by-technician report listing labor lines, hours and labor billed per technician

Sample shop data.

Also in there

Tech portal

Clock into a job from a tablet in the bay. One tap, no menus.

Parts desk

Every part waiting to be ordered, across every job, from Need To Order through to Received.

Scheduler

Drop-off and pick-up calendar with a capacity view. Mirrors onto your own Google Calendar.

Customers and vehicles

Service history per truck, VIN decode, a company's whole fleet under one customer. Search finds a job by name, phone, RO number, part number or serial.

Roles and permissions

Writers, techs, parts and a shop foreman each see what their job needs. Price changes are recorded.

Your data stays yours

Scoped to your shop at the database layer. Ask any time and we hand you every record as CSV.

See it on your own numbers

We will import a slice of your history and show you your own efficiency screen.

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